All Systems Operational

Uptime over the past 90 days. View historical uptime.
Terraverse Components Operational
SmartCube Portal Operational
DataVerse API Operational
Backend for Customers API Operational
Notifications Operational
Terminal Gateway Operational
Balancing services Operational
Trading Operational
Authentication Operational
3rd Party Components Operational
SendGrid API Operational
SendGrid API v3 Operational
Twilio REST API Operational
Jira Service Management Web Operational
Jira Service Management Service Portal Operational
Jira Service Management Authentication Operational
Cloudflare Turnstile Operational
Cloudflare Prague, Czech Republic - (PRG) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

MMS planned outage: SVR module and SmartCharge Engine (SCE) unavailable
Resolved - The MMS trading portal has been restored and the SVR module is back in operation. The SCE module remains globally disabled and will be re-enabled tomorrow morning after verification.
Oct 20, 23:58 CEST
Monitoring - We are continue to monitoring the MMS.
Oct 20, 20:27 CEST
Update - We are continuing to work on a fix for this issue.
Oct 20, 20:24 CEST
Identified - Summary

Due to a planned outage of the MMS trading portal, the SVR module and the SmartCharge Engine (SCE) battery module are currently not operational.

Impact

- SVR module: activation offers cannot be created or modified, including via the Activation Offer Planner.
- SCE: the module has been globally disabled for the duration of the outage. Battery optimization and control via SCE are not running.

Root cause

Initial investigation confirmed that the issue is caused by the planned outage of the MMS trading portal. This is an external dependency, and SmartCube cannot communicate with MMS while it is unavailable.

Actions taken

- Identified the MMS trading portal outage as the root cause.
- Globally disabled the SCE module to prevent unintended battery operation without a working MMS connection.

Next steps

- Monitor MMS availability.
- Once MMS is back online, verify connectivity, re-enable SCE and confirm that activation offers can be edited again, both directly and via the Activation Offer Planner.
- Check that no offers or schedules are left in an inconsistent state after the outage.
Oct 20, 20:21 CEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

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